Customer Service Operations Associate

Our environment

We are a young, agile company going after a large opportunity and we aim to be the best technology-enabled logistics company in Africa. We are trying and testing new things which means that our environment is ambitious and unpredictable. A dynamic nature is required of each team member. We expect each Senga member to be a key contributor to the company and to persistently aim for excellence.

Your key role in operations

Build and maintain relationships with customers and transporters in order to achieve high customer service and proper transporter management
Address general customer requests and operations issues
Manage customer transactions including trips and after-sale service
Communicate effectively and efficiently with customers and team members
Maintaining exemplary operational records

Your qualifications

University degree level education with up to 2 years’ work experience (start-up experience a plus but not required). We don’t focus on your field of study – just your dedication, integrity, dynamic nature, and ambition. High degree of professionalism and attention to detail, excellent verbal and written communication skills with good mathematical, coordination and logistics handling skills. Good administrative and organisation skills with strong forward planning skills are also required. Strong preference for candidates who have worked in service and hospitality industries.

Physical demands & work environment

Ability to withstand pressure and to effectively manage multiple tasks simultaneously. Flexibility to work evenings, weekends and public holidays. Intermittent travel is required.

As we grow, your efforts will be duly rewarded. As much as you will be a partner in our growth, we will be a partner in your development, too. We are building a world-class company and we can’t wait for you to join us. If we sound interesting to you, please include a cover letter in your application and apply here.

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Applications are reviewed on a rolling basis.